BOOKING INFORMATION

WE REQUIRE EVERY CHILDCARE REQUEST TO BE SUBMITTED VIA OUR ONLINE FORM.

• OUR BOOKING MINIMUM IS 4 HOURS. Requests shorter than 4h are charged a 4-hour minimum.
• WE CHARGE EVERY HALF HOUR.  The total charge doesn’t include a car ride home for a sitter after evening shifts.
• WE CHARGE +$2/h FOR EACH ADDITIONAL CHILD -UNLESS SPECIFIED OTHERWISE. 
• OUR WEEKEND RATES apply starting Friday at 5pm.

CHANGES TO REQUESTS

CHANGES TO THE START TIME OF THE DAY OFF AND NEXT DAY REQUESTS MUST BE APPROVED by the office and assigned sitter.

Changes may incur additional fees:

• an earlier start time – additional time will be charged with a last-minute rate;
• later start – your sitter may accommodate you, but you will be charged from the initially requested start time;
  
• additional time (additional stipulation) – extra coverage for daytime hours requested on the day of the request or for the next day request, will be charged with a last-minute rate; 
• we charge for the time booked – unless confirmed coverage hours are updated with at least 48-hour notice. For example, if you initially scheduled until 11pm and returned at 9:30pm – you will be charged until 11pm. If you arrive later than initially planned, you will be charged the additional time at the assigned initial rate. 

CANCELATION POLICY

Please note – CANCELLATION FEES ARE MANDATORY. We will not confirm any future coverage until cancellation fees are paid in full. 

All cancellations must be submitted during our office hours. There is no fee when canceling ahead of time, with at least 48 hours’ notice during our business hours. Cancellations submitted outside our office hours will automatically fall to the next business day. 

Canceling confirmed requests on the day off the coverage or for coverage on the next day will incur a charge of four hours. CANCELATIONS OF CONFIRMED LAST-MINUTE REQUESTS WILL BE CHARGED 4 HOURS. 

Cancellations will be charged our 4-hour minimum (according to our office hours) if they are submitted:
– submitted for the same day or the next day;
– submitted on Saturday after 2pm and/or Sunday, for the same day coverage, or for coverage the following Monday and Tuesday; 

LAST MINUTE POLICY

ACCORDING TO OUR OFFICE HOURS,
WE CONSIDER REQUESTS TO BE LAST-MINUTE IF:

• submitted the day before and/or on the day off;
• submitted on Saturday after 2pm or on Sunday  for coverage on that day, or the following Monday and Tuesday;

All below options are covered either under our pay-per-booking or unlimited subscription options. 

1. LAST-MINUTE COVERAGE 
We know how tough it is to find someone at the last minute. We are here to provide you with trustworthy and reliable help when it is most needed.

2. REGULAR BABYSITTING
Whenever you’d like to plan a date night, attend a yoga class, or just need a few hours to run your errands – we are here to help you make that happen.

3. STEADY AND SEAMI STEADY COVERAGE
Whenever more regular/ steady help is needed, for up to 6 months, for scenarios like weekly school pickups, twice monthly classes etc. Requires Yearly Subscription. Coverage depends on availability and is usually arranged with a small team of sitters. (We do not offer part-time and full-time placements with one sitter.) 

4. NANNY-SHARE (GROUP BABYSITTING)
Option designed for more than one family, with a required minimum of two kids and a maximum of four kids per babysitter (if the group has two or more children under 1y – max of two kids per sitter). Whether you are meeting another mom for coffee or need to schedule a work meeting with your team – your kids can play together safely under the care of our sitter. Both families need active subscriptions, and information for both families will need to be submitted via our online request form. 

5. OVERNIGHT COVERAGE 
The sitter’s rate is $300/overnight (no more than 12h). 

6. EVENT BABYSITTING
Whenever a babysitter’s help is needed at kids’ birthday parties, weddings, or holiday parties. The number of needed babysitters and their hourly rate will be determined depending on the number of kids and the required time.

7. WEEK/WEEKEND COVERAGE 
The provided babysitter will take care of the child(ren) 24h/a day – until the parents return. This is a great option for parents who would like to attend a destination wedding that does not allow children or to plan a weekend getaway without their little ones, or any family in need of 24h/day, continuous childcare on a few consecutive days.

We will require parents to provide us with the following:

• notice of a minimum of one week of international and three days of domestic travel;
• an updated list of local emergency contacts that are allowed to care for and make medical decisions regarding the child; If there is no one – we need notarized permission that will allow us to make those decisions in case of emergency when parents are unreachable;
• information as to how we can reach you at your travel destination in case we can’t contact you by your cellphone alone ( for example – if we have to reach you while you are at your workplace, wedding reception or hotel, etc.);
• the exact information of your child’s schedule for the time you are away, including meal plan and $ for food shopping/activities if necessary;
• the essential school information, including access to the school’s communication system; the sitter should also be listed at school as an emergency contact for when parents are traveling;

6. TRAVEL COVERAGE 
Option for families that prefer to travel with a babysitter – dependent on the sitters’ availability. The family will cover the cost of travel, lodging, and food. The babysitter’s rate will be determined after the initial request and will depend on travel time and location. 

SAFETY

We take all necessary precautions to keep everyone safe due to COVID-19. All babysitters associated with PDN are fully vaccinated against COVID. We also keep up with the current CDC and NYC COVID recommendations. We utilize testing when needed, along with temperature checks, mask wearing, handwashing, and hand sanitizer use. We strongly recommend that each home have readily available soap and antibacterial sanitizer for our babysitters. All PDN babysitters are also fully CPR-certified and regularly trained in safety protocols for children, including crib and stroller safety and home childproofing.

CAR & CAR SERVICE

CAR SERVICE

AS A SAFETY PRECAUTION AND A PRACTICAL SOLUTION, WE KINDLY ASK OUR FAMILIES TO PROVIDE A CAR RIDE FOR OUR SITTERS:

– AFTER THE EVENING SHIFTS 
The suggested time to provide a car home is from around 8:30pm-9pm. Please consider scheduling a car in advance to avoid price hikes. If the price of the car home is over $50 we suggest waiting for a short period and trying again when prices go down.

– FOR VERY EARLY MORNING START 
We ask our families to provide a car ride whenever the start time is before 7:30am; 

– FOR EMERGENCY/LAST-MINUTE COVERAGE
We ask our families to provide a car for our sitters so they can arrive as soon as possible. 

SELF DRIVING

– AFTER EVENING COVERAGE
Sitters who drive to you for evening coverage will add $25-$45 to the request to cover gas and toll costs. 

– CHILD TRANSPORTATION
Sitters who drive your child from one location to the next to attend activities, etc., will add an adequate amount to the request to cover their gas and toll costs.